Shipping policy
Shipping Policy
At AURAZ CO., we aim to deliver your order as quickly and safely as possible. Please review our shipping policy below for full details.
Order Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During high order volume periods (sales or launches), processing may take slightly longer.
Shipping Rates & Delivery Time
Shipping charges and delivery times vary based on your location:
- International (USA, UK, Canada, etc.): 7–10 business days
Please note that delivery times are estimates and may vary due to customs or courier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your package in real time.
Customs & Import Duties (International Orders)
- International orders may be subject to customs duties, taxes, or import fees.
- These charges are the responsibility of the customer and are not included in our product or shipping prices.
- AURAZ CO. is not responsible for delays caused by customs.
Shipping Delays
While we strive for timely delivery, delays may occur due to:
- Customs clearance
- Courier delays
- High demand periods
- Unforeseen circumstances (weather, strikes, etc.)
We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: info.aurazco@gmail.com
Support Hours: 24/7