Refund policy

Return & Refund Policy

At AURAZ CO., we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

• Items must be returned within 7–14 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Proof of purchase (order confirmation or receipt) is required.

We do not accept returns for:

• Sale or discounted items (unless defective)
• Gift cards
• Items damaged due to misuse or improper care

Exchanges

We only replace items if they are:

• Defective or damaged upon arrival
• Incorrect size or item received due to our error

To request an exchange, please contact us within the return window.

Refunds

Once your return is received and inspected:

• We will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

Late or Missing Refunds

If you haven’t received your refund: 

• Check your bank account again
• Contact your credit card company (processing time may vary)
• Contact your bank

If you still have not received your refund, please contact us at: info.aurazco@gmail.com

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about returns or refunds, please contact us:
Email: info.aurazco@gmail.com
Support Hours: 24/7